Welcome to Bridge Street Surgery.
Dr A S Whitaker & Partners - Care Quality Commission
Read our Autumn 2018 Newsletter:
Carlsberg don't do doctoring - but if they did it would 'Probably' be like Bridge Street Surgery.
In the latest patient survey we have come one of the 'top' surgeries in the area in the area, with 93% of patients recommending us.
At this practice you can book appointments in advance. You can have more than one problem dealt with at one appointment. We have a morning open access surgery for urgent problems every weekday 9 - 10.30am. The receptionists will now ask you for a brief description of your urgent problem so that you can be booked into the appropriate appointment.
You can talk to a GP on the phone by booking an appointment so we ring you at a prearranged time. You can see a doctor outside normal working hours as we do extended hours on Tuesdays and Thursday evenings. You can also see the same doctor for regular care of long term conditions.
Why? This is because we are a fairly small practice that has been established for a long time, and has a long tradition of respect between doctors and patients. We are big enough to have a variety of skills and special interests, but small enough to know most of our patients, and our patient's families. We have a lot fewer patients per GP than most practices, because we want to do a good job that satisfies us, and this usually satisfies our patients. We have both male and female GP's so you can choose the appropriate sex for your complaint! We are happy to be old fashioned, but we are quick to use new technology if it helps us and our patients. For example - making appointments and requesting prescriptions online is much
better than by phone. Online access works really well (most of the time). See EMIS Access
At this practice your records can be seen by doctors and staff at other practices in the area. All the doctors have their own 'special interests', which means that we can provide a lot of services such as coils and minor operations that other practices have to refer patients for. Our building is old and a bit inconvenient, but it is beautiful and has character. Practices like ours are becoming rarer, as doctors are moved into big purpose built white elephants.
How We Use Your Medical Records
Please have a go at completing the new Friends and Family Test (especially if you are recommending us!), by clicking on this link. FFT
Telephone calls are recorded for training and monitoring purposes! for Repeat prescriptions phone only between 10 and 4 (or go online)
We have a new system which we hope will help improve our service. Answering the phone is a big workload for us, and we try to do it well and efficiently, but the number of calls we get has risen hugely and we struggle to cope. Patients will increasingly find that we will be reserving phone contact with us to issues that cannot be dealt with either by online requests, or for example ordering prescriptions through a pharmacy. In this way we hope to be more available to more urgent medical matters.
Bookable minibus service for rural villages run by the council
You have to register to use this new service, which is already up and running in most of our area. see Call Connect
GP earnings now have to be published here on our website. Our last years taxable average earnings of the 4 partners and 2 salaried doctors was £74,357. Quite a lot of this money has been earned by work we do on top of our normal GP work at Brigg, for example doing evening sessions at the GP out of hours centre in Scunthorpe and doing Appraisals and teaching. Our net income is going down quite rapidly, as our expenses are rising fast and our pay has been flat or falling for years.
Friends and family test introduced for GP practices
If you want us to carry on at Bridge Street Surgery and not be merged with other practices in a faceless megapractice then please record your recommendations by using the following link. FFT
Online record access including appointments and repeat prescriptions.
You can now request repeat medication and make appointments via the internet 24/7. Please register at reception. It is so much better than phoning. You can also view some parts of your medical records like blood test results. Do you still book holidays or train tickets on the phone?
Like to register?
If you are moving into our area and wish to register click on the link below to open the form. When you have printed the form and completed all of the details please bring the form to the surgery or email it to us at firstname.lastname@example.org.
We also welcome patients who wish to transfer from other practices if you live within our practice boundary. Please click on the image below to check that you live within our practice boundary.
You will be required to have a 'New Patient Check' with the Health Care Assistant on registering. Please allow 10 working days for your registration to be accepted and processed. You will then be able to book an appointment with the Doctor. Please ask Reception for an online registration form to book appointments and order prescriptions.
Both surgeries have access for wheelchairs, toilet facilities and car parking spaces for patients. At the Brigg surgery patients are welcome to park in our rear car park and use the back door, which is operated by a buzzer system at the right hand side of the door.
(Site updated 22/03/2019)